Palma The Lab respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
When you place an order or interact with our website, we may collect:
Your name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party providers)
Order history
Basic website usage information (such as browser type and pages visited)
We only collect information necessary to process orders, provide customer support, and improve our services.
How We Use Your Information
Your personal information may be used to:
Process and deliver your orders
Send invoices and payment confirmations
Respond to enquiries
Provide customer support
Comply with legal obligations
We do not sell, rent, or trade your personal information.
Payment Security
Payments are securely processed through trusted third-party providers (such as Stripe or PayPal). We do not store full credit card details on our servers.
Data Protection
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online transmission can be guaranteed as completely secure.
Access and Correction
You may request access to the personal information we hold about you or request corrections by contacting us at:
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact
If you have any questions regarding this Privacy Policy, please contact:
Palma The Lab
Australia
info@palmathelab.com